Guy has a loyal following of customers. The reason? He fixes their cars right, the first time. I have been going to Guy since 2006...that's about 8 years, can't think of any other place I'd want to go. The labor cost for repairs seems reasonable to me, their hourly rate is about the same as any auto repair shop...and they charge you for the time it took them to do the job, not some hypothetical rate out of a shop labor manual. Prices for parts seem reasonable as well.